At Nordell we are all focussed on delivering a great service to our customers. The Nordell customer Charter is a promise to our customers, setting the expectations of how we will do business – Our SLA (Service level agreement).
We underpin the Nordell customer Charter with the Nordell Mission statement.
We thrive on feedback from our customers through regular review meetings, our Trustpilot reviews and from our annual NPS (Net promoter score) survey.
It is important that we get regular feedback from our customers to understand what we can do to continuously improve. We complete our NPS survey every October and benchmark the year on year result and publish the results on our website. If you are a customer and would like to take part in the NPS survey, email us at enquiries@nordell.co.uk
UK: +44 1903 235 765
CHINA: +44 1903 235 765
Monday - Thursday: 08:00 - 17:30 & Friday 8.00 - 12.00
Monday - Thursday: 08:00 - 17:30 & Friday 8.00 - 12.00
Email: enquiries@nordell.co.uk
Monday - Thursday: 08:00 - 17:30 & Friday 8.00 - 12.00